The Aussie voices are appreciated, I could again mention the recurring themes: anime girls, horror, violence, and mother-daughter relationships and dynamics. This is an interesting and quite different plot you've created, with a greater focus on animation, more backgrounds, and again the white stick figure with the ancient Halo appears on a tree. Showing perspective of the daughter character, waking up in the hospital. From the attack from her mom. Subtle sound effects and adding ambience enhance the scene.
The tone presented is dramatic, and then it becomes comedic. It is a long setup, but I think it's funny. The message of "if there's a hole, there's hope" is quite strong XD and the story is nice. The other services that could help out are all basically crossed out and unreadable. Perhaps that's from her perspective. As she sits under the bench until it becomes dark. It's a sad and powerful scene; showing the progression of time.
HAPPY BIRTHDAY! The context of how that message is given is very sad. It's a powerful closing conclusion with great execution. The implied story is impactful, communicative of the troubles situation Katie is in. It is emotionally devastating.